Shipping policy

SHIPPING

All shipping is an additional cost to the customer and provides parcel tracking. Once an item is shipped, customers will be notified of the tracking number and progress of the parcel directly from DHL. Please ensure all information you have provided is correct as Jean Yves is not responsible for failed deliveries due to address and other input errors. Jean Yves will not replace or refund for parcels that have been scanned as delivered and signed for.

INTERNATIONAL SHIPPING

We ship worldwide using DHL, which can take up to 10 business days depending on location. The international shipping fee is determined by the carrier and is an additional cost quoted at the time of order. 

Please note that duties and taxes for all international orders are the responsibility of the client. All international packages are subject to taxes and duties upon delivery in your country or territory. Jean Yves is not responsible for the cost of your item clearing customs. This is a separate expense covered by you, the client. Taxes and customs charges vary depending on each country and the value of the item(s). Please note that our shipping quotes therefore exclude these duties and taxes. Please contact your local customs office for more information.